SupportCandy Premium Extensions (Jan. 3, 2026)

Supportcandy is for every industry that has customer support as one of its services, it includes both B2C industries like Education and E-Learning, Travel and Hospitality, Healthcare and Wellness, e-commerce stores, etc.

• Email Piping (Channel)
  Allows customers and agents to create and reply to tickets directly from their email inboxes.
• Workflows
  Unlock the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes.
• Service Level Agreements (SLA)
  You can offer and track the time you take to respond to and resolve different types of incoming tickets from customers.
• Usergroups (Company)
  You can create a group of users or companies so that the company’s supervisor can manage all tickets created by the group members.
• Agentgroups (Team)
  You can create groups of agents to assign tickets just like individual agents. The supervisor of the group can assign tickets to his team members.
• Satisfaction Survey
  Collect customer feedback and rating for each ticket. This helps you understand how your team performs.
• Timer (Time tracking)
  Allows your agents to separately record the time spent on each ticket in the form of a stopwatch.
• Productivity Suite
  The productivity suite is a collection of features designed to help agents/users perform various tasks more efficiently and effectively.
• Reports
  Measure and improve the efficiency of your support using our advanced reporting.
• Private Credentials
  Allows your customers to share sensitive information within the ticket so that it is visible to only agents with permission.
• Schedule Tickets
  Automatically create periodic tickets by setting recurring time and information.
• Canned Reply
  Agents can save their replies which can be accessed in just a few clicks while replying to the tickets.
• Automatic close tickets
  Automatically close the ticket after x days of inactivity. You can also send an inactivity warning email to the customer before x days of closing the ticket.
• Export Tickets
  Export tickets in CSV format as per the current filter from the ticket list page.
• Print Ticket
  Add print ticket feature to SupportCandy using custom templates.
• Assign agent rules
  Conditionally assign agents to new tickets automatically using set rules and workload.