Freshdesk Integration for WooCommerce 1.4.0

WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

• Team inbox
  Track and manage incoming support tickets from multiple channels with one inbox.
• Agent collision detection
  Ensure that multiple agents don’t wind up working on the same ticket by accident.
• SLA management
  Set deadlines for ticket response and resolution based on different business hours or categories.
• Ticket field suggester
  Automatically suggest ticket fields to categorize, prioritize, and route incoming tickets.
• Thank you detector
  Prevent reopening of tickets when customers respond with a thank you.
• Custom ticket status
  Create custom statuses that suit your workflow to identify what stage a ticket is in.
• Scenario automation
  Perform multiple actions on a ticket with a single click by automating repeated actions.
• Canned responses
  Provide quick, consistent responses to common questions by creating preformatted replies.
• Collaborators
  Collaborate with any expert from within or outside your organization to resolve complex issues faster.
• Shared ownership
  Share ownership of tickets with other teams without losing visibility into progress being made on the issue.
• Linked tickets
  Link related tickets together to keep track of widespread issues and deliver consistent responses.
• Parent-child ticketing
  Resolve complex, multistage issues faster by splitting them into smaller child tickets.
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• Ticket dispatch
  Automatically assign tickets to agents and groups based on keywords, requester or properties.
• Intelligent ticket assignment
  Assign tickets to agents based on their current workload, skill or using the round robin method.
• Time-triggered automation
  Execute maintenance activities on tickets based on the time lapsed since an event happened.
• Event-triggered automation
  Implement one or more actions on specific tickets as soon as an event happens.
• Automatic email notification
  Notify customers and agents automatically about the changes happening in their ticket.
• Omniroute™
  Auto-assigns emails, chats and calls to your agents based on their available bandwidth to support customers faster